for purchases made on https://healingsoundsbyjami.com
1. General Provisions
1.1 These Terms and Conditions (“Terms”) govern the contractual relationship between Jarmila Lučanová, with registered address at U Žlábku 174, 155 31 Prague 5 – Lipence, Czech Republic, Identification Number: 73059439 (hereinafter the “Seller”), and the buyer (hereinafter the “Buyer”).
1.2 These Terms are issued pursuant to Section 1751(1) of Act No. 89/2012 Coll., the Civil Code of the Czech Republic, as amended.
1.3 These Terms govern the rights and obligations arising in connection with or based on a purchase contract (“Contract”) concluded between the Seller and a natural person acting as a consumer (“Buyer”) via the website https://healingsoundsbyjami.com.
1.4 The Contract and these Terms are primarily drawn up in the Czech language. If another language version is provided, the Czech version shall prevail. The contractual relationship is governed by the laws of the Czech Republic.
1.5 These Terms apply exclusively to consumers (natural persons acting outside the scope of their business activity or independent profession).
1.6 The Seller may amend these Terms pursuant to Section 1752 of the Civil Code. Any changes will be published on the Seller’s website with the effective date clearly stated.
2. Ordering Products and Conclusion of the Contract
2.1 All products offered on the website (digital products such as e-books, online courses, online lessons, meditations, vouchers, and other services; collectively “Products”) are for informational purposes only and do not constitute a binding offer.
2.2 Prices listed for Products are final prices and are valid for as long as they are displayed on the website.
2.3 Before submitting an order, the Buyer may review and modify all entered information.
2.4 The Buyer bears any costs incurred through the use of distance communication means (internet connection, phone calls, etc.).
2.5 Orders may be placed:
- by adding the Product to the shopping cart and clicking “Buy”,
- without registration or a customer account.
2.6 The order is submitted by clicking “Confirm Purchase”. By doing so, the Buyer confirms the accuracy of the provided information and agrees to these Terms. Consent is confirmed by checking the relevant checkbox.
2.7 All submitted orders are considered binding.
2.8 The Seller will confirm receipt of the order by email. This confirmation does not constitute acceptance of the order.
2.9 The Seller may contact the Buyer to clarify or complete missing information.
2.10 The Contract is concluded only upon explicit confirmation of the order by the Seller via email.
2.11 In the event of technical errors or obvious pricing mistakes, the Seller is not obliged to deliver the Product at the incorrect price, even if payment has already been made.
3. Price and Payment
3.1 Payment may be made by bank transfer to the Seller’s account:
43-4681340227/0100, Komerční banka, a.s.
3.2 The Buyer is obliged to pay the full purchase price before delivery unless otherwise agreed.
3.3 A tax document (invoice) will be issued after payment and sent electronically.
3.4 For digital content not supplied on a tangible medium, the Buyer expressly agrees to the commencement of performance before the expiry of the withdrawal period and acknowledges that this consent results in the loss of the right to withdraw pursuant to Section 1837(l) of the Civil Code.
4. Delivery of Products
4.1 Digital Products are delivered electronically to the email address provided by the Buyer.
4.2 No personal collection is available or required.
4.3 The Seller ensures that digital content is compatible and interoperable with commonly used hardware and software known or reasonably foreseeable to the Seller.
5. Withdrawal from the Contract
5.1 The Buyer may not withdraw from the Contract in cases specified in Section 1837 of the Civil Code, in particular:
- services fully performed with the Buyer’s prior explicit consent,
- digital content not supplied on a tangible medium once performance has begun with the Buyer’s consent.
5.2 In other cases, the Buyer may withdraw within 14 days from receipt of the Product.
5.3 Withdrawal must be sent to:
info@healingsoundsbyjami.com
5.4 Any received payments will be refunded within 14 days using the same payment method unless otherwise agreed.
6. Defective Performance and Complaints
6.1 The Seller is responsible for ensuring that Products are free from defects upon delivery.
6.2 Complaints may be submitted via email. The Seller will inform the Buyer of the outcome in writing.
7. Out-of-Court Dispute Resolution
7.1 The Czech Trade Inspection Authority (ČOI) is the competent body for alternative dispute resolution.
7.2 More information is available at www.coi.cz and www.evropskyspotrebitel.cz.
8. Final Provisions
8.1 These Terms are governed by the laws of the Czech Republic, without prejudice to EU consumer protection regulations (Rome I Regulation).
8.2 The Seller is not liable for inability to fulfill obligations due to force majeure or website outages.
8.3 These Terms are effective as of 28 February 2024.
9. Complaint Procedure and Withdrawal Form
Notice of Withdrawal from the Contract
– Addressee
– I hereby notify / We hereby notify () that I withdraw / we withdraw () from the contract for the provision of the following services / goods (*)
– Date of order () / date of receipt ()
– Full name of the consumer / consumers
– Address of the consumer / consumers
– Signature of the consumer / consumers
(only if this form is submitted in paper form)